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problem 1: Do you have the goods in stock?
Every item is in stock. If you order a lot, please contact us and you will get a discount.
problem 2:When will the goods be delivered?
The package will be mailed in about 3 days. (the delivery will be delayed for 1-2 days during holidays)
problem 3:What should you do if you don’t receive a package or the wrong item?
Please leave a message to us, we will reply to you when we see it, and we can solve the problem for you as soon as possible. (customer service online time: Monday to Friday, except Saturday, Sunday and holidays)
We aim to achieve positive feedback and a 5 star rating in all areas. Please let us know BEFORE you leave feedback if you have a problem so we can rectify it to ensure YOU are 100% happy and WE accomplish an excellent score.
· The DSR (Detailed Seller Rating) is a system based on stars for you to rate your shopping experience in the following areas:
o Item as Described
o Dispatch Time
o Shipping and Handling Fees
· Please submit your DSR rating on the Leave Feedback page when you leave your normal feedback.
We always leave positive feedback for our valued customers and hope that if youre happy with your purchase and our service, you will do the same for us.
Payment and Shipping
1.We accept kinds of payment styles
2.usually items will be shipped the same day as payment received.
3.International Express or standard air mail shipping, please allow about 7-25 days for shipping time.
4.We do offer combined shipping.
The full purchase price less the Shipping&Handling will be refunded upon return of the item. if shipping was free, The refund will be the full purchase price less the shipping cost. the item must be return undamaged in the original packaging.
If your item arrives faulty, we will exchange it for replacement. if you prefer a refund. the full purchase price less the Shipping & Handling will be refunded upon its return. if shipping was free, the refund will be the full purchase price less the shipping cost.
We provide discounted price for any wholesale orders.
Please contact us for the details.
|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|
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online shopping, buying directly from manufacturers?
- Go to Alibaba.com and enter the wanted item into search field.
- Having made your choice, click "Contact supplier" button on the right
- On the next page enter your request and click "Send" button.
- Upon clicking you will be asked to get registered. Do it and wait for the reply.