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About plugs used in different countries:
If the plug in your country/region is different from the plug of our product, please don’t worry, we will provide you with a converter for free. You can also contact us and ask if there is a suitable converter in your country/region
Regarding feedback:
1. If you are very satisfied with our products, please leave us five-star feedback and positive feedback pictures. Please contact us later and we will share additional coupons with you.
2. Please contact us before leaving neutral or negative feedback, we will provide you with a satisfactory solution.
3.Our aim is: to bring customers high-quality products and high-quality services, your encouragement and support are our motivation.
After-sales service:
1. Before we send the product to you, we will go through 100% testing and inspection to ensure that the product you receive is intact. Therefore, if you receive a package, please check the package in front of the post office and the messenger witness. If the product is found to be damaged, you can refuse to accept the packaging. Please contact us after taking pictures of damaged packaging and product damage. We will give you a satisfactory answer.
2. Due to the time difference, the customer service cannot reply to your message in time, please understand. We will usually reply to your message within 36 hours. If there is no reply after 36 hours, please remind us.
3. Due to manual measurement, please allow an error of 1-3 mm.
4. The colors of different monitors may have color difference, please understand.
Shipping Company | Shipping Cost | Estimated Delivery Time |
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3 - 7 days | |
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3 - 7 days | |
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5 - 14 days | |
Post Air Mail | Free Shipping | 15 - 45 days |
Return Policy | If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller. N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion. |
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Seller Service | On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe). |
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online shopping, buying directly from manufacturers?
- Go to Alibaba.com and enter the wanted item into search field.
- Having made your choice, click "Contact supplier" button on the right
- On the next page enter your request and click "Send" button.
- Upon clicking you will be asked to get registered. Do it and wait for the reply.